How Does Dell Sell Anything?

How does Dell sell anything these days? I am trying to upgrade my hard drive from the original 60Gb to something closer to 250 or 320Gb. The problem I am having is the speed of the drive. I wanted a 7200rpm drive, but I can't find any larger than 80Gb. And maybe that's all there is, but Dell is no help. I called and was transferred 3 times, then told there would be a wait. Next, while I was also on their website, a chat request window popped up from Dell and I accepted the request. I started down in a queue of 12 people. What is wrong with this company? I'm attempting to call or chat so I can BUY something from them and I can't even get through to a person. Their phone menu system works off voice recognition...(or doesn't work). I kept getting the, "sorry, I didn't understand that" from the other end. Now, I'm still sitting here waiting for someone to help me. And, while I've been waiting I've found (via the Internet search, and Western Digital's website) I'm going to have to go with a slower drive. Is it worth it? I don't know, but I can tell you, Dell will never get a dime from me again. What a messed up company. UPDATE: About 15 minutes later my chat began and I was given an 800# to call with my request. I called the number and got through to a person, only the person answered the phone as the "toner and ink refill department" or something to that affect. Then, the 80Gb hard drive was the only option at something like $215. WHAT?!?!?!?!?!?!? That's almost the price of a new laptop.